Security

Security-Related

• What happens to my investments if my account is compromised?
• Are my funds insured or protected on Shipfinex?

Preventing Fraud

• What are common scams targeting Shipfinex users?
• How do I verify that an email or message is from Shipfinex?
• What should I do if I suspect fraud or phishing attempts?

Platform Security and Features

• What security measures does Shipfinex use to protect my account?
• What is Multi-Party Computation (MPC), and how does it secure my wallet?
• How does Shipfinex store sensitive user data?

Account Security

• How do I reset my password?
• What is two-factor authentication (2FA), and how do I enable it?
• What if I lose access to my 2FA device?