Shipfinex Support
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Recent activity by Shipfinex Support-
Is there a minimum investment required for buying MATs?
Yes, each maritime project specifies a minimum investment amount clearly on the asset's financial page. This amount varies per asset, typically starting from around $1,000.
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Can I filter or sort projects listed on the marketplace dashboard?
Yes, you can sort projects by various criteria such as valuation, projected yield, token price, or investment status using the provided drop-down filter above the project listings.
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Why am I asked to re-verify my KYC periodically?
Periodic re-verification is necessary due to regulatory requirements and compliance standards to ensure all customer information is accurate, current, and valid over time.
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Can I start investing immediately after registration?
You can browse available projects after registration, but before investing, you must complete your KYC verification, which involves submitting identification documents for security and compliance p...
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Can I sell my MATs after purchasing them?
Yes, after purchasing MATs, you may trade or sell them once secondary market functionality becomes available. This feature enables investors to liquidate their investments if required.
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What does "Project in Spotlight" mean?
"Project in Spotlight" highlights particularly attractive or trending projects recommended by Shipfinex analysts based on potential returns, investment security, or popularity among investors.
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How do I begin the KYC process on Shipfinex?
To start your KYC process, log in to your Shipfinex account and navigate to the KYC section via the home screen. You'll be greeted with a clearly labelled 'KYC Home' screen that explains the proces...
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Why am I restricted from creating an account from certain countries?
Due to international compliance and financial regulations, Shipfinex cannot offer services to users from jurisdictions listed by FATF/OFAC or users who are U.S. citizens.
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Do MATs provide regular income or dividends?
Many MATs offer periodic returns or dividends, depending on the asset's operational income. Each project's financial detail page specifies dividend frequency, projected annual yield, and other inco...
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What types of documents can I use for identity verification?
Shipfinex supports a range of government-issued identity documents. After initiating the process, you will be prompted to select your preferred document type (e.g. passport, driver's licence, or na...