Shipfinex Support
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Recent activity by Shipfinex Support-
Why did my transaction fail?
Transactions may fail due to reasons such as:Insufficient wallet balance or payment limits.Network connectivity or blockchain confirmation issues.Incorrect payment information or expired OTP verifi...
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How do I view my transaction history on Shipfinex?
To view your transaction history, log in to your account → navigate to My Wallet → Transaction History. All transactions are listed here with details such as date, type, amount, status, and fees.
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How do I sell my Marine Asset Tokens (MATs)?
Navigate to your "Portfolio" page, select the asset you wish to sell, click on"Sell Tokens," and input the number of tokens you wish to sell. Confirm your transaction and your MATs will be sold ins...
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How do I reinvest my dividends?
Shipfinex allows you to easily reinvest dividends. Under "My Portfolio," go to your dividend settings, and select the automatic reinvestment option. This will automatically reinvest dividends into ...
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How do I view my portfolio on Shipfinex?
Log into your Shipfinex account, click on "My Portfolio" in the left sidebar, and you'll see a clear overview of your investments, their current market valuation, growth statistics, and performance...
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What is a Maritime Asset Token (MAT) and why would I buy one?
Maritime Asset Tokens (MAT) represent fractional ownership or investment interests in a specific ship or maritime project. By purchasing MATs, you gain exposure to the asset's performance and reven...
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How do i bookmark a project?
To bookmark a project:Go to the asset detail page of the ship you wish to bookmark.Click on the bookmark icon or "Add to Wishlist" button, typically found at the top section of the asset detail page.
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How do I view the details of a specific project?
To view project details:Visit the "Marketplace" page.Click on the ship or project that interests you.You'll land on the specific asset detail page, which includes comprehensive information about th...
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What is the Shipfinex marketplace?
The Shipfinex marketplace is a specialised digital platform designed for investing in maritime assets. It allows individuals and institutions to buy fractional ownership of ships through Marine Ass...
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How do I add funds (buy USDC) on Shipfinex?
To add funds, start from the Shipfinex home screen and choose the “Buy USDC” option. This initiates a guided process that takes you through selecting the payment gateway, entering your card details...