Shipfinex Support
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Recent activity by Shipfinex Support-
How do I set up my Shipfinex wallet?
To set up your wallet, start from the Shipfinex home screen and select the wallet setup option.The process guides you step-by-step through:Initialisation: Launching the wallet setup via the home sc...
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How do I view my login history?
Check your login history in Account Settings → Security → Login History. Review recent logins, locations, and devices used.
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How do I reset my password?
Use the "Forgot Password" link on the login page. Enter your registered email to receive a secure reset link. Follow the instructions in the email to reset your password.
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How do I update my personal information?
Your personal information, such as name, date of birth, and residential address, is securely fetched through your completed KYC (Know Your Customer) process. To update these details, you will need ...
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How do I navigate the Shipfinex dashboard?
Upon logging in, you'll land on your Shipfinex dashboard, showing an overview of available projects.Navigation is easy with a clearly labelled side menu on the left, containing items like Home,...
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What is KYC, and why is it necessary?
KYC stands for "Know Your Customer." It's a mandatory verification process required by international financial regulations to confirm the identity of users. This process helps Shipfinex prevent fra...
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How do I create a Shipfinex account?
To create an account, visit the Shipfinex website and click the "Sign Up" button. You can sign up using your Google or Microsoft account, or by entering your email manually. Complete the sign-up fo...
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Why does Shipfinex use USDC?
Shipfinex utilises USDC because it combines the advantages of blockchain (transparency, security, rapid and low-cost transactions) with the stability and reliability of the US dollar. By using USDC...
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How often are dividends distributed?
Typically, dividends on Shipfinex are distributed quarterly. Specific details and schedules may vary depending on individual project agreements, which are transparently listed on the project detail...
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Are Marine Asset Tokens (MATs) secure?
Yes. MATs are secured through blockchain technology, offering transparent, tamper-proof records of ownership. Shipfinex also performs rigorous due diligence to further ensure asset integrity and re...