Shipfinex Support
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Recent activity by Shipfinex Support-
What payment options are available for buying USDC?
Currently, USDC can be purchased exclusively via the Transak payment gateway. When you select “Buy USDC,” you will be prompted to choose Transak as your payment method. This secure gateway enables ...
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How do I purchase USDC on the Shipfinex platform?
You have the option to purchase USDC directly through the Shipfinex platform via the integrated Transak payment gateway. There is no minimum or maximum limit for these purchases. Simply:Navigate ...
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How do I log out of all devices?
Navigate to Account Settings → Security → Sessions → Click "Log out of all devices" to end all current sessions.
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What is two-factor authentication (2FA), and how do I enable it?
Two-Factor Authentication (2FA) adds an extra layer of security by requiring a second verification code upon login. Enable it via Account Settings → Security → Activate 2FA, and follow instructions...
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How do I change my email address or phone number?
To update your email address or phone number, go to Account Settings → Edit Contact Details → Submit your updated details → Complete the re-verification (Re-KYC) process. This verification is neces...
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Are there options to change language for my dashboard?
Language options are planned for future releases. Currently, the dashboard is available in English only.
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How do I complete my KYC verification?
To complete your KYC verification on Shipfinex:Log into your Shipfinex account.Go to your Profile or Account Settings.Click on the KYC Verification section.Follow the on-screen instructions...
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What information is required to register?
To register, you'll need to provide:A valid email address.Confirmation of your citizenship status (to comply with international regulations).Optionally, a referral code if you have one.How you lear...
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Why can't I use USD directly on Shipfinex?
Shipfinex operates on blockchain technology, allowing transactions to be processed instantly and transparently. Traditional USD banking transactions often take longer processing times, incur higher...
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Can dividends be reinvested?
Yes, Shipfinex allows investors to reinvest dividends directly into new or existing projects.Investors can choose automatic reinvestment or manual reinvestment through their portfolio dashboard.|