Shipfinex Support
- Total activity 374
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 198
Articles
Recent activity by Shipfinex Support-
What information should I review on the dedicated ship/project page?
Before buying MATs, it's essential to review all the information provided:Project Details: Understand the ship's purpose, ownership structure, and investment potential.Financials: Review profitabil...
-
How do I view the bookmarked projects?
To access your bookmarked projects:Click on your user profile or dashboard menu.Navigate to "My Portfolio" or "Bookmarks" section.Here you'll see a clearly listed overview of all projects you have ...
-
Where can I find financial reports and inspection documents?
On the asset detail page:Navigate to the "Documents" tab.Here you'll find financial reports, inspection documents, ownership certificates, vessel certificates, and other relevant technical and regu...
-
What is the difference between 'Live' and 'Upcoming' projects?
Live Projects:These are investment opportunities currently open and available for immediate investment. MATs in live projects can be purchased right away.Upcoming Projects:These represent investmen...
-
What steps are involved in the Transak payment process?
The process is broken down into several clear steps:Step 1: On the platform's home screen, select "Buy USDC".Step 2: Choose the payment gateway (Transak). Step 3: Enter your card details on the T...
-
Can I transfer USDC from my other wallets to my Shipfinex wallet?
Yes, you can transfer your existing USDC from any external wallet to your Shipfinex wallet.When doing so: Locate your unique Shipfinex wallet address from the wallet interface.Initiate a transfer f...
-
What does it mean if I see an unfamiliar login in my account history?
An unfamiliar login may indicate potential unauthorized access. Immediately log out of all sessions, reset your password, enable 2FA, and contact support.
-
What should I do if I suspect unauthorized access to my account?
Immediately reset your password, log out from all active sessions via Account Settings → Security → Log out of all devices, and contact ShipFinex Support to flag potential security issues.
-
How do I update my communication preferences?
You can update your communication preferences via Account Settings → Notifications & Communication Preferences. Select or deselect channels such as Email, SMS, or App notifications based on your pr...
-
What is the purpose of each menu item?
Home: Your primary landing page featuring highlighted and recommended projects.Marketplace: Browse and invest in available Marine Asset Tokens (MATs) and upcoming projects.My Portfolio: View yo...