Shipfinex Support
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Recent activity by Shipfinex Support-
What steps are involved in the Transak payment process?
The process is broken down into several clear steps:Step 1: On the platform's home screen, select "Buy USDC".Step 2: Choose the payment gateway (Transak). Step 3: Enter your card details on the T...
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Can I transfer USDC from my other wallets to my Shipfinex wallet?
Yes, you can transfer your existing USDC from any external wallet to your Shipfinex wallet.When doing so: Locate your unique Shipfinex wallet address from the wallet interface.Initiate a transfer f...
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What does it mean if I see an unfamiliar login in my account history?
An unfamiliar login may indicate potential unauthorized access. Immediately log out of all sessions, reset your password, enable 2FA, and contact support.
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What should I do if I suspect unauthorized access to my account?
Immediately reset your password, log out from all active sessions via Account Settings → Security → Log out of all devices, and contact ShipFinex Support to flag potential security issues.
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How do I update my communication preferences?
You can update your communication preferences via Account Settings → Notifications & Communication Preferences. Select or deselect channels such as Email, SMS, or App notifications based on your pr...
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What is the purpose of each menu item?
Home: Your primary landing page featuring highlighted and recommended projects.Marketplace: Browse and invest in available Marine Asset Tokens (MATs) and upcoming projects.My Portfolio: View yo...
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What documents are required for KYC?
Typically, you'll need:A government-issued photo ID (passport, national ID, or driver's licence).Proof of address (recent utility bill, or rental agreement no older than 3 months). Recent bank stat...
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Do i require any documents to register?
You don’t need documents to register initially, but verification (KYC) documents (like government-issued ID and proof of address) are required later to fully access platform features and invest.
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Are there risks associated with using USDC?
Like all financial instruments, using USDC does carry some minimal risks, such as technological disruptions, regulatory changes, or issuer solvency risks. However, USDC is regulated, regularly audi...
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What is the difference between KYC and KYB?
KYC (Know Your Customer) is focused on individual users or investors.KYB (Know Your Business) is specifically aimed at verifying and understanding business entities, such as shipowners listing asse...