Shipfinex Support
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Recent activity by Shipfinex Support-
What payment methods are available for buying MAT tokens?
Currently, the purchase of MAT tokens is executed via a secure payment flow. You will:Select the Payment Option: Often integrated with a trusted payment gateway.Enter Payment Details: Including car...
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Are there any fees or limits for buying USDC through Transak?
There are no minimum or maximum purchase limits for USDC on Shipfinex. However, the Transak payment gateway may apply its own processing fees based on the payment method and network conditions. The...
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What happens if I forget the answers to my security questions?
If you forget the answers to your security questions, it is important to note that, due to the non-custodial nature of the wallet, Shipfinex will not be able to reset your wallet or recover your pr...
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How do I download my transaction history and account statements?
Navigate to your Wallet or Portfolio page - Transaction History →Select the desired date range → Click "Download" to export your financial activity.
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How can I lock my account temporarily?
To temporarily lock your account due to security concerns, reach out directly to ShipFinex customer support. Support will verify your identity and assist you with locking and subsequently unlocking...
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How do I upload a profile picture or logo?
Navigate to Account Settings → Profile → Upload Photo. Ensure the image meets the platform guidelines (clear, professional, appropriate file format and size).
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Where can I access my notifications and alerts?
Notifications and alerts will appear in the top-right corner of your dashboard (bell icon).Click the bell icon to review notifications about your account, transactions, investments, or any import...
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How long does KYC verification take?
Typically, KYC verification takes 24 to 48 Hours. However, during periods of high demand or if further verification is needed, the process might take up to 3-5 business days.
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Why am I not receiving the verification email/SMS?
If you haven't received the verification email or SMS, please:Check your spam or junk folder.Ensure your email or phone number is correct.Click "resend verification" after a few minutes.If the ...
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Is there a fee for converting USDC to USD?
Typically, exchanges or platforms facilitating the conversion from USDC to USD might charge nominal transaction or withdrawal fees. It's advisable to check fees directly with your selected exchange...