Shipfinex Support
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Recent activity by Shipfinex Support-
How do I check the status of my KYC?
To check your KYC status:Log into your Shipfinex account.Go to the KYC Verification section under your account profile.Here, you will see your current verification status (Pending, Approved, ...
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How do I set up my account as a shipowner or investor?
After registration, your default role is 'Investor.' If you're a shipowner or represent a shipping company, please contact Shipfinex support to change or add roles. Additional verification and docu...
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Are there any fees or limits associated with buying MAT tokens?
There are no imposed minimum or maximum limits for purchasing MAT tokens on Shipfinex. However, standard processing fees may apply as determined by the payment gateway or network conditions. These ...
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Can I add funds from an external wallet?
At this time, the only method to add funds (i.e. purchase USDC) is via the Transak payment gateway. However, if you already own USDC in another wallet, you can transfer your funds to your Shipfinex...
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What if I encounter issues during the wallet setup process?
If you run into any difficulties during wallet setup, here are some steps to try:Review On-Screen Instructions: Double-check each step for any missed details or prompts.Check Your Internet Connec...
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Can I delegate account access to another person or a representative?
ShipFinex accounts are personal. Delegating account access to another individual is not permitted to maintain strict regulatory compliance.
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What happens if I lose my device linked to 2FA?
Contact customer support immediately to securely reset your 2FA.You will undergo a stringent identity verification process for your security.
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What do the icons and labels on the dashboard mean?
Icons and labels are designed to convey quick, intuitive information:LIVE: Investment opportunities currently open for immediate investment.UPCOMING: Upcoming investment opportunities not yet open ...
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Can I update my KYC information after submission?
Yes, if your personal details change (such as your residential address or contact information), you can update and resubmit your KY C documentation by accessing your profile settings and uploading ...
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What should I do if I accidentally enter incorrect details during registration?
If incorrect details were entered during registration, you could correct them after signing into your account by navigating to "Account Settings" and updating the relevant fields. If you're unable ...