Shipfinex Support
- Total activity 374
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 198
Articles
Recent activity by Shipfinex Support-
What should I do if my MAT purchase transaction fails?
In case of a transaction failure, consider the following steps:Verify Details: Ensure the all entered payment details are correct.Check fund Availability: Confirm that you have enough USDC or suffi...
-
What does it mean that Shipfinex operates on the Polygon network?
Shipfinex is built on the Polygon network, which offers fast and lowcost transactions. This means:Speed: Transactions, including USDC purchases and transfers, are processed quickly.Cost-Efficienc...
-
How do I ensure my Shipfinex wallet remains secure after setup?
Maintaining wallet security is an ongoing process. Here are some best practices:Secure Storage: Keep your private keys and security question answers in a secure, offline location.Regular Update...
-
How do I update my banking or payment details linked to withdrawals?
Navigate to Wallet → Settings → Withdrawal Methods → UpdateDetails and follow verification procedures to confirm changes securely.
-
Can Shipfinex staff request my password or sensitive account information?
No, ShipFinex personnel will never ask for your password or security details. Report any suspicious requests immediately to our support team.
-
How do I return to the home dashboard quickly?
Simply click on the Shipfinex logo or the "Home" button at the top-left corner of your dashboard to return quickly to the main view.
-
Do I need to complete KYC before investing in ships?
Yes, completing KYC is mandatory before you can make any investments on the Shipfinex platform. You can browse assets without completing KYC, but investing or trading is only permitted after approval.
-
Is Shipfinex available globally?
Shipfinex is available globally except in restricted jurisdictions listed by OFAC/FATF or the USA. Please check the provided list of restricted countries during the sign-up process.
-
How can I verify that my MAT tokens have been added to my portfolio?
Once your purchase is successful, you will see a confirmation screen, and shortly after, your portfolio will reflect the updated MAT token balance. You can:Review the Portfolio: Check the "Portfoli...
-
Is the wallet custodial or non-custodial, and why is that important?
The Shipfinex wallet is non-custodial, meaning that you are solely responsible for managing your private keys and wallet security. This has several important implications:Complete Control: You ha...