Shipfinex Support
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Recent activity by Shipfinex Support-
Can I use a corporate email to register?
Yes, you can register using a corporate email. However, ensure you have authorization from your organization, as some corporate emails might block external verification emails.
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I'm new to blockchain investments. What precautions should I take before buying MAT tokens?
If you're a layman to blockchain investments:Educate Yourself: Take time to understand how blockchain, USDC, and tokenised assets work.Start Small: Consider beginning with a smaller investment ...
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Who do I contact if I have further questions about adding funds?
For any additional queries or issues during the USDC purchasing process:In-App Helpdesk: Use the in-app support section to submit a ticket.Live Chat: If available, use live chat support for real-...
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How do I log out from my account safely?
Click on your profile picture or initials at the top-right corner of the dashboard.Select "Log Out" from the dropdown menu to exit securely.
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Can someone else submit documents on my behalf?
No. All KYC documents must be submitted by the actual account holder, ensuring accuracy, compliance, and preventing identity fraud.
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What is the referral code used for, and how can I get one?
A referral code links your account with an existing Shipfinex user's account for promotional or reward purposes. Referral codes are optional and not always available. When referral programs are run...
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Who do I contact if I encounter any issues during the MAT purchase process?
For any technical or transaction-related issues:Helpdesk Support: Use the in-app helpdesk to log a support ticket.Live Chat: If available, initiate a live chat session for prompt assistance.Email S...
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How do I view detailed information about a specific project from the dashboard?
On the dashboard, click the "View" button or the project image thumbnail to see comprehensive details, including financial metrics, documents, and investment options.
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Do I need to do KYC again if I register another account (e.g., corporate account)?
Yes, if you register a different account type, such as a corporate account, you must complete the relevant verification process (KYB for businesses) even if you've completed KYC as an individual.
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How long does it take to create an account?
Creating an account usually takes less than five minutes. The email or phone verification might extend the process slightly.