Shipfinex Support
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Recent activity by Shipfinex Support-
What happens if a project's valuation changes significantly?
Significant valuation changes can happen based on market conditions, vessel performance, or operational events. Shipfinex provides real-time notifications and market updates, empowering you to resp...
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What does the "Today's Value" card represent?
The "Today's Value" card represents the current total market value of all your Marine Asset Tokens (MATs), calculated based on real-time market prices.This gives you immediate insight into the curr...
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How do I start the MAT purchase process on Shipfinex?
The journey begins on the Shipfinex home screen where you can browse an assorted selection of ships or projects. Click on the ship you're interested in to access its dedicated page. This page conta...
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What happens when i bookmark a project?
Bookmarking allows you to:Quickly access the project later without searching again.Receive timely notifications regarding status updates or important announcements, such as when the project goes live.
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What information is included in the asset detail page?
Asset detail pages typically include:General Information: Vessel name, IMO number, type, built year, tonnage, dimensions, flag, and ownership details.Financial Information: Asset value, token p...
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How do I browse investment opportunities?
Browsing investment opportunities is straightforward:Log in to your Shipfinex account.Click the "Marketplace" tab on your dashboard.You will see a list of various maritime assets available for inve...
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What payment options are available for buying USDC?
Currently, USDC can be purchased exclusively via the Transak payment gateway. When you select “Buy USDC,” you will be prompted to choose Transak as your payment method. This secure gateway enables ...
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How do I purchase USDC on the Shipfinex platform?
You have the option to purchase USDC directly through the Shipfinex platform via the integrated Transak payment gateway. There is no minimum or maximum limit for these purchases. Simply:Navigate ...
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How do I log out of all devices?
Navigate to Account Settings → Security → Sessions → Click "Log out of all devices" to end all current sessions.
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What is two-factor authentication (2FA), and how do I enable it?
Two-Factor Authentication (2FA) adds an extra layer of security by requiring a second verification code upon login. Enable it via Account Settings → Security → Activate 2FA, and follow instructions...