Shipfinex Support
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Recent activity by Shipfinex Support-
How are transaction fees calculated?
Transaction fees are calculated as a percentage (1.25%) of your total transaction value.This fee is clearly itemised in your Order Summary before completing the purchase.
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What should I do if my transaction fails?
Firstly, verify your balance and details. Retry the transaction if the issue was temporary (network or OTP). If the issue persists, immediately contact ShipFinex customer support, providing your tr...
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Can I filter my transaction history by date or type?
Yes, ShipFinex allows filtering by transaction type (deposit, withdrawal, investment, MAT purchase, fees) and specific date ranges within your Transaction History. Use the provided dropdowns and da...
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What fees are involved in selling my tokens?
Shipfinex charges a nominal transaction fee on token sales. Specific fees depend on transaction volume and market conditions and are clearly indicated at the transaction confirmation stage. There a...
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What happens if a project's valuation changes significantly?
Significant valuation changes can happen based on market conditions, vessel performance, or operational events. Shipfinex provides real-time notifications and market updates, empowering you to resp...
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What does the "Today's Value" card represent?
The "Today's Value" card represents the current total market value of all your Marine Asset Tokens (MATs), calculated based on real-time market prices.This gives you immediate insight into the curr...
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How do I start the MAT purchase process on Shipfinex?
The journey begins on the Shipfinex home screen where you can browse an assorted selection of ships or projects. Click on the ship you're interested in to access its dedicated page. This page conta...
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What happens when i bookmark a project?
Bookmarking allows you to:Quickly access the project later without searching again.Receive timely notifications regarding status updates or important announcements, such as when the project goes live.
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What information is included in the asset detail page?
Asset detail pages typically include:General Information: Vessel name, IMO number, type, built year, tonnage, dimensions, flag, and ownership details.Financial Information: Asset value, token p...
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How do I browse investment opportunities?
Browsing investment opportunities is straightforward:Log in to your Shipfinex account.Click the "Marketplace" tab on your dashboard.You will see a list of various maritime assets available for inve...