Shipfinex Support
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Recent activity by Shipfinex Support-
What documents are required for KYC?
Typically, you'll need:A government-issued photo ID (passport, national ID, or driver's licence).Proof of address (recent utility bill, or rental agreement no older than 3 months). Recent bank stat...
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Do i require any documents to register?
You don’t need documents to register initially, but verification (KYC) documents (like government-issued ID and proof of address) are required later to fully access platform features and invest.
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Are there risks associated with using USDC?
Like all financial instruments, using USDC does carry some minimal risks, such as technological disruptions, regulatory changes, or issuer solvency risks. However, USDC is regulated, regularly audi...
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What is the difference between KYC and KYB?
KYC (Know Your Customer) is focused on individual users or investors.KYB (Know Your Business) is specifically aimed at verifying and understanding business entities, such as shipowners listing asse...
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How do I specify the number of MATs I want to purchase?
After deciding to buy, you will be prompted to enter the number of MAT tokens you wish to purchase. The platform displays:Token Price: Denominated in USDC (the platform's base currency).Total Cost:...
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Why is an OTP required during the card payment process?
The One-Time Password (OTP) step is a security measure used to verify that you are the authorised user of the card. This additional layer of authentication helps prevent fraud and ensures that your...
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What are the security questions during wallet setup, and why are they important?
During the wallet setup, you'll be prompted to answer several security questions. These serve as an essential backup measure for wallet recovery because Shipfinex operates a non-custodial wallet sy...
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How do I enable account activity alerts?
Set up account activity alerts through Account Settings → Notifications → Security Alerts, and configure your preferred notification methods.
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How do I change my password?
Navigate to Account Settings → Security → Change Password. You will need to confirm your current password and create a strong new password.
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Why can't I update certain fields in my profile?
Some fields (like verified legal name, date of birth, and permanent address) are securely validated through KYC processes and cannot be modified directly. To update these verified fields, you must ...