Shipfinex Support
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Recent activity by Shipfinex Support-
How do I customize my dashboard layout?
Customisation features will be introduced in a later version of Shipfinex, allowing you to personalise your view according to preference.
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What is the difference between KYC and KYB?
KYC (Know Your Customer) refers to verifying the identity of individual users or retail investors.KYB (Know Your Business) refers to verifying the legitimacy and credentials of corporate entities...
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How do I verify my email and phone number?
After registering, a verification link will be sent to your email. Click on the link to verify your email. Similarly, for phone verification, enter your phone number under your profile settings, an...
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How do I convert my USDC back into USD?
You can easily convert USDC back into USD via various regulated exchanges or payment platforms that support USDC. Simply transter your USDC from Shipfinex to an exchange wallet that supports fiat c...
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What payment methods are available for buying MAT tokens?
Currently, the purchase of MAT tokens is executed via a secure payment flow. You will:Select the Payment Option: Often integrated with a trusted payment gateway.Enter Payment Details: Including car...
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Are there any fees or limits for buying USDC through Transak?
There are no minimum or maximum purchase limits for USDC on Shipfinex. However, the Transak payment gateway may apply its own processing fees based on the payment method and network conditions. The...
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What happens if I forget the answers to my security questions?
If you forget the answers to your security questions, it is important to note that, due to the non-custodial nature of the wallet, Shipfinex will not be able to reset your wallet or recover your pr...
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How do I download my transaction history and account statements?
Navigate to your Wallet or Portfolio page - Transaction History →Select the desired date range → Click "Download" to export your financial activity.
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How can I lock my account temporarily?
To temporarily lock your account due to security concerns, reach out directly to ShipFinex customer support. Support will verify your identity and assist you with locking and subsequently unlocking...
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How do I upload a profile picture or logo?
Navigate to Account Settings → Profile → Upload Photo. Ensure the image meets the platform guidelines (clear, professional, appropriate file format and size).