Shipfinex Support
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Recent activity by Shipfinex Support-
How do I specify the number of MATs I want to purchase?
After deciding to buy, you will be prompted to enter the number of MAT tokens you wish to purchase. The platform displays:Token Price: Denominated in USDC (the platform's base currency).Total Cost:...
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Why is an OTP required during the card payment process?
The One-Time Password (OTP) step is a security measure used to verify that you are the authorised user of the card. This additional layer of authentication helps prevent fraud and ensures that your...
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What are the security questions during wallet setup, and why are they important?
During the wallet setup, you'll be prompted to answer several security questions. These serve as an essential backup measure for wallet recovery because Shipfinex operates a non-custodial wallet sy...
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How do I enable account activity alerts?
Set up account activity alerts through Account Settings → Notifications → Security Alerts, and configure your preferred notification methods.
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How do I change my password?
Navigate to Account Settings → Security → Change Password. You will need to confirm your current password and create a strong new password.
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Why can't I update certain fields in my profile?
Some fields (like verified legal name, date of birth, and permanent address) are securely validated through KYC processes and cannot be modified directly. To update these verified fields, you must ...
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How do I customize my dashboard layout?
Customisation features will be introduced in a later version of Shipfinex, allowing you to personalise your view according to preference.
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What is the difference between KYC and KYB?
KYC (Know Your Customer) refers to verifying the identity of individual users or retail investors.KYB (Know Your Business) refers to verifying the legitimacy and credentials of corporate entities...
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How do I verify my email and phone number?
After registering, a verification link will be sent to your email. Click on the link to verify your email. Similarly, for phone verification, enter your phone number under your profile settings, an...
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How do I convert my USDC back into USD?
You can easily convert USDC back into USD via various regulated exchanges or payment platforms that support USDC. Simply transter your USDC from Shipfinex to an exchange wallet that supports fiat c...