Shipfinex Support
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Recent activity by Shipfinex Support-
Where can I access my notifications and alerts?
Notifications and alerts will appear in the top-right corner of your dashboard (bell icon).Click the bell icon to review notifications about your account, transactions, investments, or any import...
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How long does KYC verification take?
Typically, KYC verification takes 24 to 48 Hours. However, during periods of high demand or if further verification is needed, the process might take up to 3-5 business days.
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Why am I not receiving the verification email/SMS?
If you haven't received the verification email or SMS, please:Check your spam or junk folder.Ensure your email or phone number is correct.Click "resend verification" after a few minutes.If the ...
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Is there a fee for converting USDC to USD?
Typically, exchanges or platforms facilitating the conversion from USDC to USD might charge nominal transaction or withdrawal fees. It's advisable to check fees directly with your selected exchange...
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Why is OTP verification necessary during the payment process?
OTP (One-Time Password) verification is a security measure to confirm your identity and authorise the payment. This step helps protect against unauthorised transactions and ensures that only the ri...
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How long does it take for my wallet balance to update after purchasing USDC?
Once your USDC purchase is confirmed via the Transak gateway, the system will update your wallet balance immediately or within a few minutes. In rare cases, delays can occur due to network congesti...
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Are there any fees or limits associated with USDC purchases?
Currently, there are no minimum or maximum limits imposed on USDC purchases on Shipfinex. The only fees you may incur are those associated with the Transak payment gateway, which vary depending on ...
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How can I identify a fraudulent transaction?
Regularly review your transactions. If you notice an unfamiliar or suspicious transaction, contact ShipFinex support immediately to investigate further.
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How can l enable alerts for account activity?
Activate alerts by navigating to Account Settings → Notifications → Security Alerts. Choose your preferred alert channels (SMS, Email, App notifications).
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How can I close or deactivate my ShipFinex account?
You may request account closure by contacting customer support.Please ensure that all transactions are settled, and your wallet is emptied before initiating this request.