Shipfinex Support
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Recent activity by Shipfinex Support-
How do I search for a specific project or asset?
A dedicated search bar will be available at the top or within the Marketplace page, allowing you to search projects by vessel name, token name, or category.
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What happens if my KYC application is rejected?
If your KYC is rejected, you'll receive a notification explaining why. Common reasons for rejection include unclear or outdated documents, mismatched personal details, or incomplete information. Yo...
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Can I register multiple accounts with the same email?
No, each email address can only be associated with one Shipfinex account to ensure the security and integrity of user accounts.
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What happens once my MAT purchase is confirmed?
After the payment is processed successfully:Transaction Status: You will see a confirmation screen indicating the successful purchase of MAT tokens.Portfolio Update: Your Shipfinex portfolio will...
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What should I do if my transaction fails or my card is declined?
If your transaction fails or your card is declined, consider the following steps:Verify Card Details: Double-check that all card information is entered correctly.Check Card Status: Ensure that your...
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What does it mean that Shipfinex is a non-custodial wallet?
A non-custodial wallet means that Shipfinex does not hold your private keys. You are entirely responsible for the security and management of your wallet:Full Control: You alone control your funds...
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What happens to my investments if I temporarily lock my account?
Your investments remain secure and unaffected, but access to the account will be restricted until unlocked by our support team after confirming your identity.
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How can I prevent phishing attacks?
Always verify the ShipFinex URL, do not click on unfamiliar links or attachments, enable 2FA, and never share sensitive login credentials. If uncertain, contact our customer support.
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Can I have more than one account on ShipFinex?
No, each individual is permitted to have only one account for compliance and security reasons.
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Can I use Shipfinex on mobile devices?
Shipfinex is accessible and optimised for use on both desktop and mobile devices via web browsers.A dedicated mobile app will be available in future releases.