Shipfinex Support
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Recent activity by Shipfinex Support-
How do shipowners complete the KYB process?
KYB (Know Your Business) involves verifying the legitimacy, ownership, and financial health of business entities, such as shipowners who list assets on Shipfinex.Shipfinex currently undertakes KYB ...
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Are my funds insured or protected on Shipfinex?
ShipFinex maintains rigorous security practices and stores assets using secure custody solutions. While Shipfinex employs advanced safeguards, digital asset investments inherently involve risk, and...
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How do I verify that an email or message is from Shipfinex?
Official ShipFinex communications always originate from verified addresses (e.g., @shipfinex.com). We will never ask you to disclose your password or sensitive details. If in doubt, contact support...
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What is Multi-Party Computation (MPC), and how does it secure my wallet?
Multi-Party Computation (MPC) is a highly advanced cryptographic technique that protects your wallet by distributing wallet key management among multiple secure nodes. This means no single node has...
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What is two-factor authentication (2FA), and how do I enable it?
Two-factor authentication (2FA) adds a second verification step during login. Enable via Account Settings → Security → Activate 2FA. Follow the prompts to link a secure authenticator app like Googl...
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Can I cancel a transaction after it's confirmed?
Confirmed transactions on blockchain cannot be cancelled. Please carefully verify all transaction details before confirmation.
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How are transaction fees calculated?
Transaction fees are calculated as a percentage (1.25%) of your total transaction value.This fee is clearly itemised in your Order Summary before completing the purchase.
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What should I do if my transaction fails?
Firstly, verify your balance and details. Retry the transaction if the issue was temporary (network or OTP). If the issue persists, immediately contact ShipFinex customer support, providing your tr...
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Can I filter my transaction history by date or type?
Yes, ShipFinex allows filtering by transaction type (deposit, withdrawal, investment, MAT purchase, fees) and specific date ranges within your Transaction History. Use the provided dropdowns and da...
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What fees are involved in selling my tokens?
Shipfinex charges a nominal transaction fee on token sales. Specific fees depend on transaction volume and market conditions and are clearly indicated at the transaction confirmation stage. There a...