Shipfinex Support
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Recent activity by Shipfinex Support-
What if I lose access to my 2FA device?
Contact customer support immediately to reset your 2FA. You'll need to verify your identity for security reasons.
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Are there hidden or recurring charges on ShipFinex?
No, ShipFinex strictly follows a transparent fee structure without hidden or recurring charges.
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How long does it take for a failed transaction refund?
Typically, failed transaction amounts revert to your wallet instantly. In rare cases, if there's a delay, it might take up to 24-48 hours. If delayed further, reach out to support.
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Can I export or download my transaction history?
Yes, you can export your transaction history in CSV or PDF formats by clicking the "Download" button in the transaction history section.
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Can I receive dividend payments directly as cash instead of reinvesting?
Yes, dividend payments can be credited directly to your wallet as USDC, and you can subsequently withdraw or use these funds as desired.
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How do I filter my portfolio by specific assets?
In your portfolio dashboard, use the filter options at the top. You can sort or filter your portfolio view by individual ships, token types, investment dates, or performance metrics to focus on spe...
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What information should I review on the dedicated ship/project page?
Before buying MATs, it's essential to review all the information provided:Project Details: Understand the ship's purpose, ownership structure, and investment potential.Financials: Review profitabil...
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How do I view the bookmarked projects?
To access your bookmarked projects:Click on your user profile or dashboard menu.Navigate to "My Portfolio" or "Bookmarks" section.Here you'll see a clearly listed overview of all projects you have ...
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Where can I find financial reports and inspection documents?
On the asset detail page:Navigate to the "Documents" tab.Here you'll find financial reports, inspection documents, ownership certificates, vessel certificates, and other relevant technical and regu...
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What is the difference between 'Live' and 'Upcoming' projects?
Live Projects:These are investment opportunities currently open and available for immediate investment. MATs in live projects can be purchased right away.Upcoming Projects:These represent investmen...