Shipfinex Support
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Recent activity by Shipfinex Support-
How do I create a Shipfinex account?
To create an account, visit the Shipfinex website and click the "Sign Up" button. You can sign up using your Google or Microsoft account, or by entering your email manually. Complete the sign-up fo...
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Why does Shipfinex use USDC?
Shipfinex utilises USDC because it combines the advantages of blockchain (transparency, security, rapid and low-cost transactions) with the stability and reliability of the US dollar. By using USDC...
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How often are dividends distributed?
Typically, dividends on Shipfinex are distributed quarterly. Specific details and schedules may vary depending on individual project agreements, which are transparently listed on the project detail...
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Are Marine Asset Tokens (MATs) secure?
Yes. MATs are secured through blockchain technology, offering transparent, tamper-proof records of ownership. Shipfinex also performs rigorous due diligence to further ensure asset integrity and re...
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How do shipowners complete the KYB process?
KYB (Know Your Business) involves verifying the legitimacy, ownership, and financial health of business entities, such as shipowners who list assets on Shipfinex.Shipfinex currently undertakes KYB ...
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Are my funds insured or protected on Shipfinex?
ShipFinex maintains rigorous security practices and stores assets using secure custody solutions. While Shipfinex employs advanced safeguards, digital asset investments inherently involve risk, and...
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How do I verify that an email or message is from Shipfinex?
Official ShipFinex communications always originate from verified addresses (e.g., @shipfinex.com). We will never ask you to disclose your password or sensitive details. If in doubt, contact support...
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What is Multi-Party Computation (MPC), and how does it secure my wallet?
Multi-Party Computation (MPC) is a highly advanced cryptographic technique that protects your wallet by distributing wallet key management among multiple secure nodes. This means no single node has...
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What is two-factor authentication (2FA), and how do I enable it?
Two-factor authentication (2FA) adds a second verification step during login. Enable via Account Settings → Security → Activate 2FA. Follow the prompts to link a secure authenticator app like Googl...
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Can I cancel a transaction after it's confirmed?
Confirmed transactions on blockchain cannot be cancelled. Please carefully verify all transaction details before confirmation.