Shipfinex Support
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Recent activity by Shipfinex Support-
How do I change my email address or phone number?
To update your email address or phone number, go to Account Settings → Edit Contact Details → Submit your updated details → Complete the re-verification (Re-KYC) process. This verification is neces...
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Are there options to change language for my dashboard?
Language options are planned for future releases. Currently, the dashboard is available in English only.
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How do I complete my KYC verification?
To complete your KYC verification on Shipfinex:Log into your Shipfinex account.Go to your Profile or Account Settings.Click on the KYC Verification section.Follow the on-screen instructions...
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What information is required to register?
To register, you'll need to provide:A valid email address.Confirmation of your citizenship status (to comply with international regulations).Optionally, a referral code if you have one.How you lear...
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Why can't I use USD directly on Shipfinex?
Shipfinex operates on blockchain technology, allowing transactions to be processed instantly and transparently. Traditional USD banking transactions often take longer processing times, incur higher...
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Can dividends be reinvested?
Yes, Shipfinex allows investors to reinvest dividends directly into new or existing projects.Investors can choose automatic reinvestment or manual reinvestment through their portfolio dashboard.|
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Can I trade Marine Asset Tokens freely?
Yes, after the initial offering, investors can freely buy or sell MATs in Shipfinex's secondary marketplace, subject to certain regulatory limitations depending on their jurisdiction.
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Why are international AMLL/CFT procedures crucial for Shipfinex?
Adherence to international AML/CFT standards is crucial for Shipfinex because it:Ensures global regulatory compliance, allowing Shipfinex to operate across international markets legally and safel...
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What should I do if I suspect fraud or phishing attempts?
Immediately report any suspicious activity or communication to Shipfinex support. Do not engage or click on any provided links.
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How does Shipfinex store sensitive user data?
All sensitive user data is encrypted and stored securely in compliance with global financial standards and regulations. Data access is strictly controlled and regularly audited.