Shipfinex Support
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Recent activity by Shipfinex Support-
Can I trade Marine Asset Tokens freely?
Yes, after the initial offering, investors can freely buy or sell MATs in Shipfinex's secondary marketplace, subject to certain regulatory limitations depending on their jurisdiction.
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Why are international AMLL/CFT procedures crucial for Shipfinex?
Adherence to international AML/CFT standards is crucial for Shipfinex because it:Ensures global regulatory compliance, allowing Shipfinex to operate across international markets legally and safel...
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What should I do if I suspect fraud or phishing attempts?
Immediately report any suspicious activity or communication to Shipfinex support. Do not engage or click on any provided links.
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How does Shipfinex store sensitive user data?
All sensitive user data is encrypted and stored securely in compliance with global financial standards and regulations. Data access is strictly controlled and regularly audited.
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What if I lose access to my 2FA device?
Contact customer support immediately to reset your 2FA. You'll need to verify your identity for security reasons.
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Are there hidden or recurring charges on ShipFinex?
No, ShipFinex strictly follows a transparent fee structure without hidden or recurring charges.
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How long does it take for a failed transaction refund?
Typically, failed transaction amounts revert to your wallet instantly. In rare cases, if there's a delay, it might take up to 24-48 hours. If delayed further, reach out to support.
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Can I export or download my transaction history?
Yes, you can export your transaction history in CSV or PDF formats by clicking the "Download" button in the transaction history section.
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Can I receive dividend payments directly as cash instead of reinvesting?
Yes, dividend payments can be credited directly to your wallet as USDC, and you can subsequently withdraw or use these funds as desired.
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How do I filter my portfolio by specific assets?
In your portfolio dashboard, use the filter options at the top. You can sort or filter your portfolio view by individual ships, token types, investment dates, or performance metrics to focus on spe...